Before contacting us for personal support please:

• Read our FAQs (Frequently Asked Questions).
• Make sure you are using the latest version.
• If you still can't solve your problem, please contact our support team, do remember to send us the information :
  Version number, Operating System version, Hardware configuration, and The error message .

FAQs

Q: How can I get the free trial version of the software?
A: Download the software you want from our website and install it. When you perform the conversion, a registration request window will pop up. Please ignore it and directly click Later button, and then you get the trial version.

Q: How to report bugs?
A: Please send email to: support@ailtware.com

Q: What happens after I send the order?
A: Normally, you will receive your registration information in a few minutes after sending the online order form.
If you do not receive your registration information within 12 hours, or you have lost the registration email, please contact us at support@ailtware.com. We will be glad to help you.

Q: I have not received my registration information. Why?
A: In some cases, there is a processing delay. For some other cases, people may have submitted the wrong email address. In rare cases, the registered users are unreachable due to invaild email account or email privacy filter software. Please feel free to email to support@ailtware.com. We'll resend you register information soon.

Q: If I purchase your software, can I upgrade it for free in the future?
A: You can always get normal update version of the software for free. You can get the update version from our website. Your original license code is still valid for the update version.

Q: If I want a CD-ROM of the software, what should I do?
A: You have to place your order via Regnow platform. When you order our product, you can Add BackUp CD of your Order. You need to pay extra fee for each CD-ROM. Regnow staff will make and ship the CD for you.

Q: How long will it take to get your supporting response?
A: We promise to answer you within 24 hours. But in most cases you'll get our response in a few hours.

Q: I lost my license code, can you send it again?
A: Sure. Please write to us at sales@ailtware.com, and please enclose your order related information (such as Order ID, E-mail address and name you used when you purchased etc.) which will enable us to find your order in our database in time.

Q: I get a new computer, what should I do to move the software I purchased to the new computer?
A: First please uninstall the software from your old computer. And then download the version you purchased from our website at http://www.ailtware.com/downloads.html or use the CD you purchased to install it on your new one. Use the registration information you got before to register the full version.